Global Head of Client Management

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Job Identification Number: 134

Location: New York, NY

Job Type: Direct Hire

Job Category: Financial Services

Qualified candidates, please attach resume when applying.

The Global Head of Client Management will have direct responsibility for the delivery of global revenue and account growth objectives. They will lead a global client services team responsible for both connections and forum products into various end-markets around the world. As a key member of the senior management team, the leader will participate in the formulation and implementation of account strategy. They will lead a fast-growing, globally-distributed client service function of  100+ staff that is projected to double over the next 2-4 years.

The successful candidate will drive the account management team to achieve aggressive revenue targets across different products and markets. You will leverage your extensive client success and service experience to help shape and execute on our client success strategy, implement supporting operating routines / ways of working, and build a solid foundation for substantial growth working very closely with the recruiting team to execute on the capacity plan. The ideal candidate will establish goals, objectives, measurements and processes that are consistent with driving high performance fir the team. These processes include account planning, pipeline management, deal qualification, reporting and measurement.

Requirements:

  • Minimum 8 years of experience leading an international account management team of a similar or larger size  (at least 30 people)

  • Successful management and scaling of teams through a period of significant revenue growth (ideally at a financial service, technology or research company).

  • Proficient knowledge of the B2B information sector with a strong focus on subscription-based business models.

  • Demonstrates a great understanding of sales methodology, particularly around solution selling / value selling. Has successfully implemented a new sales process or strategy across a sales organization.

  • A metric-driven approach to pipeline management with the ability to confidently forecast results and identify risk.

Qualified candidates should send resumes to ws@rockwood-search.com .   Please put your Name and “Global Head of Client Management” in the subject line and attach your resume in word document form.  Also include contact information, salary requirements and any applicable information in the body of the email.

 

 

 

Ariana SalasDirect Hire