CRM Program Manager

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Job Identification Number: 257

Location: NYC, New Jersey, London

Job Type: Direct Hire

Job Category: Marketing & Sales

Qualified candidates, please attach resume when applying.

Overview

Our client, a trading and technology company, is seeking a CRM Program Manager with expert level Salesforce experience to collaborate with leaders across multiple business groups to execute CRM strategies that are aligned to the short-term and long-term goals of the business, focused on building capabilities and business processes designed to optimize the overall customer experience. This position reports to the SVP of Product Delivery. The role can be based in either NYC, New Jersey, or London.

Primary Responsibilities:

  • Lead a cross-functional team to develop, maintain, and launch the CRM program with the goal of aligning business processes with customer strategies that build customer engagement and loyalty

  • Lead internal communication to ensure stakeholders and management are well-informed regarding the program

  • Build relationships with operational leaders across all divisions within the company

  • Triage all incoming requests to ensure strategic relevance and ensure alignment with PMO governance and standards

  • Champion CRM concepts and capabilities to senior leaders and drive adoption across the enterprise

  • Manage vendor relationships and keep up to date with new features and functionalities

Qualifications:

  • Bachelor’s degree, Masters or MBA preferred

  • 7+ years’ experience of program management experience

  • Good working knowledge of the application of Marketing technologies for customer experience/CRM/digital media and with Salesforce Sales, Service and Marketing clouds

  • Strong customer focus (internal & external) and a strong strategic mindset for understanding of CRM principles and strategies

  • Excellent cross functional project management experience and ability to partner with teams across the organization

  • Excellent communication and people management skills