Claims Team Manager

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Job Identification Number: 885

Location:Indianapolis, IN

Job Type: Direct Hire

Job Category: Insurance

Qualified candidates, please attach resume when applying.


Our client, a leading specialty insurer, is seeking a Claims Team Manager in their Indiana office.

Primary Responsibilities:

  • Lead and develop a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases.
  • Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
  • Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
  • Proactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence.
  • Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed.
  • Other duties assigned

Qualifications and Requirements:

  • Supervisory, organizational and interpersonal skills.
  • Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
  • Licensing required in some states.
  • 5-7 years directly related work experience, Bachelor`s degree preferred